Privacy Policy

Last updated 30 October 2026. This explains what Rigmile keeps about you and your company, and who else sees it.

1. What we keep

• Your sign-in: your name, your Telegram id and username, or your Google account email and name. We read nothing else from Google (only sign-in, email and profile).
• Company records you enter or upload: loads, rate confirmations, brokers, trucks, trailers, fuel, expenses, settlements, invoices, payroll figures, messages inside Rigmile, uploaded documents and photos.
• Personnel records, if your company adds them: the business EIN, driver licence and medical card details, the bank name and the last four digits of the account, uploaded contracts. We do not store SSNs, full bank account or routing numbers, or W-9, I-9 and void-check scans. The EIN, bank digits and files are encrypted with a key kept apart from the database.
• Phone location, for drivers, only while the driver page is open and the phone allows it: it marks arrival at and departure from the next stop of the driver's running load. We keep those marks and their times, not the positions; nothing is sent in the background.
• Phone app notifications: the token Google Firebase gives the app on your phone, so a new message or notice can reach it. It stops working when you sign out on that phone and is removed when you sign out everywhere or delete your account.
• Dictated notes: the recording goes to a speech-to-text provider and is not kept; we keep the text of the note.
• Hours of service, for drivers who send a log photo or whose ELD account is linked: the hours left on each clock.
• Technical records: an audit log of who changed what, and server logs for errors and abuse protection.

2. Why

Only to run Rigmile for your company: to show and calculate what you asked for, to send you notices, to keep the service safe and to fix faults, and to make the anonymous comparisons between companies described in the Terms of Service (section 3). They use totals of load figures and part numbers only, never names or contacts. We do not sell personal data and we do not show advertising.

3. Who else handles it

• Telegram carries bot messages and sign-in. Google signs you in if you choose it.
• Google Firebase delivers notifications to the phone app: the title and first lines of the message or notice.
• AI providers read the documents, photos, voice recordings and text you send for reading (rate confirmations, settlements, receipts, log book pages). Send only what the reading needs.
• Map and routing providers receive the addresses or places needed to draw and measure a route.
• Cloudflare carries the traffic between your browser and our server.
• Stripe takes card payments and autopay on the website, Google Play the subscription in the Android app. They keep the card; we keep only the invoices, whether they are paid, and their customer and subscription ids.

Inside Rigmile, a company’s data is separated from every other company’s by the database itself; only the anonymous totals above cross that line. Within a company, each person sees only what their role allows.

4. How long

For as long as your company uses Rigmile. When a company asks us to delete its data we remove it from the live system; copies in backups disappear as the backups are replaced, in about two weeks. Records the law requires us to keep, such as for fraud or security, may stay longer.

5. Your choices

You can ask to see, correct or delete your data. A driver or other person should ask the company that added them; the company owner can ask us to delete the company’s data. To reach us, write to the platform operator in the Rigmile Telegram bot.

Deleting your account

In the Rigmile app or in the web app, open the menu (your name) and choose Delete account. If you can no longer sign in, write to the platform operator in the Rigmile Telegram bot and we delete it for you.

• Deleted at once: your sign-in (Google or Telegram link and every open session), your phone number, e-mail, address and emergency contact, your personal expenses and notes, your notifications, phone notification tokens and home-time records.
• Kept by the company: your name on the loads, statements, payouts and logs you took part in, the pay figures and 1099 amounts, licence and hours-of-service records the company must keep by law. These belong to the company’s books; ask it to remove what the law lets it remove.
• If nobody else owns the company (an owner-operator, for example), the whole company with its loads, people and files is removed within 30 days; backup copies disappear about two weeks later.

6. Security

Connections are encrypted (HTTPS). Sign-in cookies are signed and can be revoked (“sign out everywhere”). Sensitive personnel fields are encrypted in the database, and backups are checked by restoring them. No system is perfectly safe; if something affecting your data goes wrong we will tell the company owner.

7. Children

Rigmile is for working adults and is not meant for anyone under 18.

8. Changes

When this policy changes, the date above changes, and a change that matters is announced in Rigmile.